1. I am satisfied with the overall processing of my freight bills

2. I am satisfied with the handling of my freight rates, tariffs, and carrier contracts

3. I am satisfied with the answers to my inquiries

4. If inquires were via phone, phone calls have been answered and return calls made in a timely manner

5. If inquires were via e-mail, e-mails have been responded to in a timely manner

6. I am satisfied with the overall quality of service

7. I have all relevant contact information, both phone and e-mail, for my account team and their management

8. I have been made aware of new services and tools from CT Logistics

9. CT Logistics has proactively reached out to me to discuss additional services and savings opportunities for my account

10. I am satisfied with the overall service offerings from CT Logistics

11. Various departments and representatives at CT Logistics have reached out to me to discuss business opportunities

12. The Principals of CT Logistics have communicated, published and discussed all of CT’s newest products, services and capabilities in the logistics marketplace affecting our business including the research and development CT invests in to future products and services that we may need to utilize as our business requirements change and needs evolve.

13. If applicable, my discussions with Sales representatives at CT Logistics during review, contract and implementation periods were acceptable and a comfortable experience

14. Sales representatives were knowledgeable of the tools and offerings, and made my selection and decision process a comfortable experience

15. If applicable, when I visited CT Logistics, I was comfortable in a suitable professional environment and felt confident that a CT Logistics statement of quality was serious as a corporate mantra

16. In my opinion, the CT Logistics implementation of a “Green Shift” with a 4-day work week has not negatively impacted the processing of my account or answers to my queries and customer service satisfaction

17. I find comfort and value to the CT Logistics accreditations with ISO and SAS-70

18. I am impressed overall with the expertise and knowledge of the executives, managers and staff guiding my account team and the handling of my business initiatives

19. When dealing with CT Logistics overall as a company, regardless of situation, setting or subject matter, they always deal with me courteously and professionally

20. CT Logistics listens intently to my needs and concerns, and then responds back in a manner that comforts my concerns that I may not have made my point effectively or made a good business case

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This survey was designed to give our company a vast overlook into our customers. Please answer the questions to the left honestly. When you are finished, please click the "Submit" button below the questions.
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