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Online Tools by CT Logistics

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Web Resolution

Our web resolution module will allow communication intervention with carriers. It is an intuitive web-based application that is capable of storing client and carrier contacts. During the audit process when it’s determined that an invoice needs to be looked at by either a remote employee or by your carrier, it is either sent automatically or by the processor to a web resolution queue. The FreitRater® system will auto-email the recipient once a day letting them know that they have invoices to resolve and a link to the appropriate URL. The user’s reply in Web Resolution gets stamped to the system’s audit trail along with their User ID, and date.

The Module Provides:

  • E-mail notification of errors to Carriers, hyperlink to resolution screen.
  • Error Resolutions: Notification upon login to system, prompt on how to correct errors
  • Payment Inquiry - for payment history for Carriers and Shippers
  • Error Table - List of errors, description and comment area for action

The Benefit:

  • Save Time
  • Better visibility with vendors
  • 24/7 access to data
  • Resolve issues much quicker

CT Logistics’ industry recognized set of robust web tools which include:

  • Web Resolution
    An in process component of CT’s automated audit process that allows CT and the customer/carrier to collaborate on line to resolve freight bill processing issues and Business Rules concerns.
  • Data Grabber
    Secured query report generator and Ad Hoc reporting tool that allows the customer secured access to each freight invoice details; details that contain data fields (over 200 possible) and viewing all in process request for payments.
  • Image Archive
    Allows secured access to historic data as well as the images for paper freight bills processed.
  • OLAP
    Optional Cube based analytical tool allowing access to data at summary level with drill down paths.
  • Dashboard Tools
    Optional Dashboard based reporting of your key metrics.
  • Loss and Damage Claims
    Allows the submittal of L&D claims as well as reporting on open and in process claims.
  • Mass Re-rate
    Optional services that allows for the mass re-rating of transactions selected from history.
  • Rate Grabber
    Ad hoc spreadsheet or report generator allowing the customer access to all rate files.
  • Re-rate
    Optional service that allows for the re-rating of transactions from history
  • LCR
    Optional electronic routing guide (Least Cost Rating) allows replies of rates for the selected lane; the results in lines haul cost and know accessorials use only the shipper’s rates on file.