Web Resolution

Our web resolution module will allow communication intervention with carriers. It is an intuitive web-based application that is capable of storing client and carrier contacts. During the audit process when it’s determined that an invoice needs to be looked at by either a remote employee or by your carrier, it is either sent automatically or by the processor to a web resolution queue. The FreitRater™ system will auto-email the recipient once a day letting them know that they have invoices to resolve and a link to the appropriate URL. The user’s reply in Web Resolution gets stamped to the system’s audit trail along with their User ID, and date.

The Module Provides:

• E-mail notification of errors to Carriers, hyperlink to resolution screen.
• Error Resolutions: Notification upon login to system, prompt on how to correct errors
• Payment Inquiry - for payment history for Carriers and Shippers
• Error Table - List of errors, description and comment area for action

The Benefit:

• Save Time
• Better visibility with vendors
• 24/7 access to data
• Resolve issues much quicker

CT Logistics’ industry recognized set of robust web tools which include:

• Web Resolution - An in process component of CT’s automated audit process that allows CT and the customer/carrier to collaborate on line to resolve freight bill processing issues and Business Rules concerns.
• Data Grabber - Secured query report generator and Ad Hoc reporting tool that allows the customer secured access to each freight invoice details; details that contain data fields (over 200 possible) and viewing all in process request for payments.
• Image Archive - Allows secured access to historic data as well as the images for paper freight bills processed.
• OLAP - Optional Cube based analytical tool allowing access to data at summary level with drill down paths.
• Dashboard Tools - Optional Dashboard based reporting of your key metrics.
• Loss and Damage Claims - Allows the submittal of L&D claims as well as reporting on open and in process claims.
• Mass Re-rate – Optional services that allows for the mass re-rating of transactions selected from history.
• Rate Grabber - Ad hoc spreadsheet or report generator allowing the customer access to all rate files.
• Re-rate - Optional service that allows for the re-rating of transactions from history
• LCR - Optional electronic routing guide (Least Cost Rating) allows replies of rates for the selected lane; the results in lines haul cost and know accessorials use only the shipper’s rates on file